Frequently Asked Questions

Frequently Asked Questions

About Our Company

Who is Philadelphia Gas & Electric Heating & Air Conditioning?

We’re an HVAC company that has served Philadelphia and its suburbs since 1955. In that time, we’ve helped over 20,000 satisfied homeowners.

We provide the following services: Air Conditioning Repair, Maintenance, And Replacement; Heater Repair, Maintenance, And Replacement; Indoor Air Quality Solutions.

Why choose our company for your HVAC service?

At Philadelphia Gas & Electric, we’re all about honesty, integrity, and doing things right. Here are a few reasons we’re the HVAC company that people trust:

Certified Technicians: Our technicians are employees (not subcontractors) who are factory authorized, NATE certified, and OSHA certified. Every one of our techs has been with our company for at least 15 years!

Science-Based Solutions: Some companies simply eyeball your problem and guess the solution. Others try to upsell you on an expensive system that you don’t need. We utilize actual science to determine the issue and develop the proper solution.

No Sales Pressure: We’re not the kind of HVAC company that twists your arm. Just the opposite! We do what’s best for you, not what’s best for our bottom line. That’s a promise.

Better Prices: We’re a local, family-owned company. As such, we don’t have the massive overhead that corporate HVAC companies do. This means we can offer you up to 40% lower prices on products and workmanship that are superior to what the “big guys” offer.

We’re not necessarily the cheapest. We do, however, ensure you the best value for your money.

What areas do we serve?

We serve all of Philadelphia and its suburbs. That includes, but is not limited to, the following areas: Cheltenham, Elkins Park, Abington, Willow Grove, Huntingdon Valley, Jenkintown, Hatboro, Horsham, Warminster, Warrington.

Visit our Service Areas page to see more cities and towns in which we work.

Is Philadelphia Gas & Electric a “high-pressure” company?

Absolutely not. We’re the “anti-pressure” heating and A/C company. When we come to your home, expect a relaxed conversation and honest answers. Our goal is to educate you on your issue and the right solution for your needs and budget. It’s just that simple.

Long story short: We won’t twist your arm. And we won’t exaggerate your problem to try to get you to buy a new system. For proof that we’re a company you can trust, you can read some of our customer reviews. Something you’ll see over and over is how our customers appreciate the respect and courtesy we show them.

What are our HVAC technicians like to work with?

Our technicians are where we really shine.

Our techs are employees, not subcontractors. They are factory-authorized by our manufacturer, Bryant. They are also NATE (North American Technician Excellence) and OSHA (Occupational Safety and Health Administration) certified.

Best of all, our techs are passionate and experienced. Every technician has a minimum of 15 years of service experience at our company. Our technicians have been with us for the long haul because they genuinely love what they do, helping homeowners like you.

Pricing & Our Process

How much do our Heating & Air Conditioning services cost?

Our prices align with what it takes to do your job right. No more. No less.

Unlike corporate HVAC companies, we don’t inflate our prices. In fact, we’re up to 40% less than those companies, while providing GREATER quality.

That doesn’t mean, however, that we’re going to be the cheapest. Visit one of those online job boards, and you can find guys charging cheap prices for economy-level products and installation.

On cost alone, we can’t beat those “job board” guys. But in terms of the VALUE, we provide you with the most for your money. No question.

Do we offer financing for Heater and A/C replacement?

Yes! Our financing can help you get the new heater or air conditioning system you deserve.

We have a variety of plans subject to credit approval.

For more information, visit our Financing page. Applying for our financing is quick, simple, and you will receive a credit decision in minutes.

How do you know if you need Heater/A/C repair or replacement?

The handy Repair Or Replace questionnaire on our Repair Or Replace page is a great place to start.

The best way to know with certainty is by receiving a professional inspection from an honest company. By “honest company,” we mean one that won’t just eyeball your system, say the problem can’t be repaired, and try to sell you a new heater or air conditioner. We’re talking about a company that looks at your system from every possible angle to see if a repair is a viable option.

We’re that kind of company. If there is a way we can extend the life and performance of your current system through repairs, we find it. The only time we sell you a new system is either if A) we’ve exhausted all repair options or B) you WANT a new system. End of story.

Programs & Savings

What is your Home Comfort Plan?

Home Comfort Plan is our membership program. Benefits that Home Comfort Plan members receive include:

Yearly maintenance for both your heating and air conditioning system; discounted pricing on service calls between your yearly maintenance; priority “skip to the front of the line” service when you call to schedule service; bonuses for referring friends and family to us.

For more info, explore our Home Comfort Plan page.

Does Philadelphia Gas & Electric offer any specials on Heating and A/C services?

Yes. Visit our Specials page for a look at discounts and ways you can save on our heating and air conditioning services.

More Questions?

We have more answers! Reference the table of contents on this page to access more FAQs about the services we offer.

The Home Comfort Plan

Breakdowns rarely happen at a convenient time. For less than a dollar a day, members get ahead of them with annual tune-ups, priority repair response, and discounted service calls, so small issues get caught before they become expensive ones.

Learn More

$25

per month

  • Annual Tune-Ups for A/C & Heating
  • Member-Only Pricing on Service Calls
  • 24-Hour Priority Repair Response
  • Complete System Inspection
  • Plus Referral & Loyalty Perks

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